Store
Store

Need to talk about a patient treated by Home Doctor?

Choose one of the channels below to interact with our team, who will help you with your requests, questions, guidelines, criticisms, or compliments.

Application WhatsApp Phone
Contact Form

HD Family App

The HD Family App makes it easy to request various services:

  • Exam scheduling
  • Oxygen Cylinder Refill
  • Equipment maintenance or exchange
  • Elective Transportation Schedule

The App can also be used for other issues, such as scheduling nursing technicians and the delivery of materials and medications.

How does it work?

1STEP

To gain access to these features, download the app from the App Store or Google Play.

2STEP

Scan the QR code in the materials and medication delivery protocol.

3STEP

All finished! Now you can make your requests with the ‘Create Event’ button.

4STEP

Select the subject you want to address in the ‘Category’ field and describe your needs in the ‘Description’ field.

5STEP

You can follow the status of your interactions using the ‘My Events’ button.

Our virtual assistant
Ana is on WhatsApp!

She can help you with the following requests:

  • Scheduling exams
  • Refilling oxygen cylinders
  • Scheduling equipment maintenance or replacement
  • Scheduling elective transportation
  • Talking to a pharmacist

(11)3615-2506 *
WhatsApp number only


Talk to Ana now

Available here on the website! Click on Ana’s image in the lower right corner.

Talk to a
pharmacist

Home Doctor patients receive online guidance from a team of pharmacists on the following topics:

  • Indications/contraindications for medications;
  • Adverse reactions;
  • Questions about the preparation and administration of medications;
  • Drug interactions.


Hours: Monday to Friday from 9 am to 4 pm (except holidays)

(11)3615-2506 *
WhatsApp number only


Talk to a pharmacist

Available here on the website! Click on Ana’s image in the lower right corner.

Phone number


Hours: Every day from 8:00 am to 10:00 pm


(11) 2344-8200

Metropolitan São Paulo


4001-0000

Other capitals and their metropolitan regions


0800 777 4010

Other localities 4001-0000


In case of problems with the telephone system, we provide the following emergency phone numbers:

Medical Advice by Telephone

(11) 99746-1230

Patient Care

(11) 99734-7989 ou (11) 99738-8611

*Important: these numbers are unavailable for normal situations

Patient care form









    Contact us

    Our customer service is open Monday to Friday from 8am to 6pm.





      or

      If you prefer, please call +55 (11) 3897-2931 or e-mail comercial@homedoctor.com.br

      Already an HD patient?
      Talk to Ana.

      Phones

      (11) 2344 8200
      Metropolitan São Paulo

      4001 0000
      State capitals and their metropolitan regions

      0800 7774010
      Other locations

      Option 1: Medical Emergencies (open 24 hours)
      Option 2: Patient care (8 am to 8 pm)

      In an emergency situation, contact us immediately:

      (11) 2344 8200
      Metropolitan São Paulo

      4001 0000
      State capitals and their metropolitan regions

      0800 7774010
      Other locations

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      Successful contact request.

      Our sales office is open from Monday to Friday from 8:00 am to 6:00 pm. If you prefer, contact us by phone (11)3897-2931 or by e-mail comercial@homedoctor.com.br